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Privacy policy

Refuge is committed to protecting any personal information you provide to us. Any personal information you provide to us will be processed in the ways described in Refuge’s privacy policy. This policy explains how we collect information, what we do with it and what rights you have over it.

Our supporters and contacts are extremely important to us. Without your support Refuge will find it much harder to continue to provide life-changing and life-saving services. It is important that we can communicate with you. We would like to keep you up to date about our work, show the amazing difference your support is making, demonstrate how you are helping us to reach more people experiencing domestic violence and on occasion, approach supporters for further help.

We would also like to assure anyone who accesses our websites and any of our support services that Refuge is committed to the privacy and security of their personal information.

Please refer to Refuge’s privacy policy for more information.

Refuge tech safety website

How we collect information about you when you visit our website

In relation specifically to the tech safety website, we gather general information which might include which pages you visit and which components of a page you interact with (e.g. video, tech safety tool). We use this information to better understand how visitors interact with our website, to make improvements and to provide the best service and experience for you. We use anonymous information which does not identify individual visitors to our website. We use the cookieless website analytics Fathom. Fathom is compliant with GDPR.

We also use a ‘Facebook pixel’ on this website to track how Facebook users have interacted with our site(s). To learn more about how Refuge uses social media, please refer to paragraph 4.3 of Refuge’s privacy policy. For more information on the use of cookies when applicable, please refer to paragraph 10.

If you require further information about our privacy practices, please contact our Data Protection Officer by:

  • Writing to Refuge, 3rd Floor, One America Square, 17 Crosswall, London, EC3N 2LB
  • Email dpo@refuge.org.uk
  • Calling us on 020 7395 7700