To sign into your account, open the Nest app with a phone, tablet, or visit home.nest.com.
- Enter your email address and password then click Sign in.
Family accounts allow users with a Google account to share access with other users. This is useful because it allows different members of the household to make changes to the devices. However, in cases of domestic abuse, it means that an abuser may be able to monitor and control what their partner does at home by looking at the information stored in the Nest account. Depending on the level of shared access you choose, the people that you invite to have shared access will be able to add, remove, and control Nest products via the Nest app. That means that your home devices could be controlled and monitored by an abuser.
There are three levels of access to a Nest home that can be granted via the Nest app. Here are the key differences:
The Owner
You’re the Owner if you created an account in the Nest app and added the first Nest product to it.
The Owner can control all products with the app, manage subscriptions, change billing, view account and activity history, change settings, invite people to the home with the app, and more.
Full Access
People who have Full Access can control all products, change settings, view account and activity history, and invite people to your home with the app. They cannot change who the owner of the account is or remove the owner of the account. To change the owner of the account, you will have to factory reset the devices, create a new account and pair the new account to the devices.
Home Entry Only
People who have Home Entry Only access:
- Can’t use the app to control your Nest products.
- Can’t view history for the home they have access to. For example: Home/Away Assist Activity History, which shows when household members have been at home or not, and smart home routines that have been set up.
Remember: sharing your sign-in credentials can compromise the security of your Nest Home. For example, someone could use the Home/Away Assist feature to set up an unexpected routine. For example, your heating turning off at a certain time, or a specific song playing loudly at the same time every night.