Guide to securing your Smart Lock

1. Open the home Ruveno Biometric Smart Lock app, if you’re not logged in, you will see a log in screen on opening the app. Log in to your account using your email or telephone number and your password. Then head to Step 2.
2. If you do not know the log in details, or these have been kept from you, you will need to reset the device. Move to Step 6.

1. On the Ruveno Biometric Smart Lock app homepage, select the three parallel lines in the top left-hand corner. Tap on your picture/email/phone number to open your account settings.
2. From here you can ensure the number and email linked with the account are yours. By clicking on Reset Password you can change your password to something strong and secure. This means it should not include any personal information that someone could guess and should have a variety of letters, numbers and special characters.
3. By clicking on Security Questions, you can also select up to three security questions to help you gain access to your account in the future, should you forget your password. Ensure these are questions others wouldn’t be able to answer about you.
4. Your password and security questions protect your account, your lock, and your home, so it’s very important these do not include any personal information that is easy to guess. Never use information such as your name, date of birth, the names of children or pets, or things or places that you are known to like or have a connection with.

1. Multiple admin accounts can be linked to one device. You do not need to have admin access to be able to use the smart lock. Someone will be able to use the lock if they have biometric access enabled (via their fingerprint) or if they have an eKey. Read advice in step 5 to check who can use your lock. To check who has admin access to the device, select Authorized Admin from the app’s home page.
2. If there is an administrator listed who should not be, you can remove them by tapping and then tapping Delete. If you are do not have admin access, you will be unable to make admin changes to how the smart lock works and who can access it. If this is the case, reset the smart lock as outlined in Step 6. Caution
3. To add another admin to the account, select the three dots in the top right-hand corner, and select Add admin. Add their email address and nickname and then select if they should be a permanent or temporary admin of the device.

1. Your smart lock may keep a log of who has activated and de-activated the lock. You can access the logs by going to the app’s home page and selecting Records.
2. Here you will be able to see when a mobile device has been used to unlock the door and when a biometric (such as a fingerprint) was used. The number, nickname, or email address assigned to that account or biometric will also be listed, so you can tell who has locked or unlocked the door. This also means that an abuser with access to the smart lock app will be able to see when you have come and gone from the home.
3. If you can see that someone who should no longer be accessing the property has activated or de-activated the smart lock, consider saving screenshots of the log. This could be used as evidence for the police, should you choose to report the intrusion. Note: uninstalling the app or resetting your smart lock could delete this information.
4. Ensure you have saved the evidence you need before moving further and consider saving this data on an external drive so you can still access it, even in the event that you lose your mobile device.

This smart lock can be operated using the associated app, biometrics (fingerprint), or an ‘eKey’. An eKey is a time limited pass that gives you permission to lock and unlock the smart lock and is used in your app.

1. On the home screen of the app, you can request to Send eKey, or review eKeys. Go to Send eKey to invite someone to have access to your lock. This can be done on a one time basis, a temporary basis (where you select the length of time they have access,) or a permanent basis.
   
2. To check who has current eKeys, select eKeys from the app home page. If there is a user on the list you wish to remove, select their name, then select delete. Caution
3. Next, check who can use their fingerprint to unlock the smart lock. Do this by returning to the app homepage and selecting Fingerprints.
4. If there is a person listed as having fingerprint access and you would like to remove their access, tap their name and then tap Delete.

If you do not know the login details for the smart lock account, or do not have admin access to the account, you will need to reset the device and pair it to a new account.

Caution

1. Remove the plate from that back of the interior handle to access the batteries of the device. To do this, first remove the screw from the tip of the interior handle (without the thumbprint scanner). The panel should open.
2. Open the associated app, ready to pair with the device. Select the three parallel lines in the top left-hand corner. Select Add Lock and select your lock or All Locks. Ensure Bluetooth is enabled on your mobile device for pairing. (Image below).
3. Press the small black reset button until the handle beeps twice. This button is found just above the batteries (image top of section). Then, re-connect the device to your app by selecting the device from the list of found devices. You can now set-up the smart lock as a new device.

Note: Some models of smart locks have an associated app that can disable reset buttons. If reset does not work this may be why. Regularly run firmware updates on the app to ensure it is protected from malicious software that could compromise the safety of the device.

Caution

1. From the homepage, select the settings icon. From here you can customise your smart lock’s features. For example, you can choose if your smart lock auto locks, or set periods of time when it is unlocked.

If you choose not to re-set your device, it’s important to review these settings as someone with admin access may have previously chosen settings that could allow them to enter your home.

In the Settings you can import records from previously set up locks and check for new firmware updates. It’s important you check for and install updates regularly, as this improves the device’s security.

You can change how you get notified of the smart lock’s use and change what actions you get notified for. For example, you can be notified when a user unlocks the smart lock and is in ‘attendance’ at the property.

You can also disable reset button features here, meaning the reset buttons on the device will no longer be able to reset your device. We do not advise doing this as it may limit your ability to re-pair your device with a new phone if you lose access to your current one.